Eligibility

You must be legally authorized to enter into agreements on behalf of yourself or your organization to use our digital services.

Services

Blip provides cloud-based human resources, workforce management, employee engagement, recruitment, payroll, attendance tracking, and related business services.

User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Restricting access to your account
• Ensuring account information remains accurate
• Promptly notifying us of unauthorized account activity

Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Attempt unauthorized access to the platform
• Disrupt or interfere with platform operations
• Upload malicious software or harmful content
• Reverse engineer or copy platform functionality
• Misuse customer or employee data

Customer Responsibilities

Customers are responsible for:

• Obtaining any required employee consents
• Ensuring lawful collection and processing of employee data
• Maintaining compliance with applicable employment and privacy laws
• Providing accurate information within the platform

Intellectual Property

All content, software, trademarks, logos, designs, and technology associated with the platform remain the exclusive property of Blip HR.

No rights are granted except as expressly stated in these Terms.

Artificial Intelligence (AI) Features

Blip may provide features powered by artificial intelligence or machine learning technologies to enhance functionality and support users.

AI-generated outputs are provided for informational purposes only and may not always be accurate, complete, or up to date. You should not rely solely on such outputs without independent verification.

Blip does not guarantee the accuracy or reliability of AI-generated content and is not liable for any decisions or actions taken based on such outputs. Users are responsible for reviewing and verifying all AI-generated results before use.

Fees and Payments

Subscription Fees

• Subscription fees are charged according to the selected plan.
• Payments must be made on time.
• Failure to pay may result in suspension or termination of services
• Fees are non-refundable unless otherwise agreed in writing.

Billing & Payment Terms

• Services are billed on a postpaid basis, meaning charges are calculated after the service usage period.
• Customers will receive an invoice at the end of each billing cycle based on their active subscription and usage.
• Payment is due within the period specified on the invoice.
• Subscription fees are calculated based on the highest number of active employees (peak employee count) recorded during the billing period.
• Failure to complete payment by the due date may result in service suspension or restricted access until outstanding balances are settled.
• The Company reserves the right to update pricing upon prior notice to customers.
• All fees are exclusive of applicable taxes unless otherwise stated.

Refund Policy

At Blip HR, we strive to provide reliable and high-quality HR and workforce management solutions. This Refund Policy outlines the conditions under which refunds may be issued for subscriptions and services purchased through our platform.

Subscription Fees

Subscription fees are billed according to the selected plan and billing cycle agreed upon at the time of purchase. Unless otherwise stated in a separate written agreement, all subscription payments are non-refundable once the subscription period has started.

Subscription Plans

Monthly subscription fees are generally non-refundable after payment has been processed. Users may cancel their subscription at any time, and the cancellation will take effect at the end of the current billing period.

Service Interruptions

Temporary interruptions, maintenance periods, technical issues, or downtime do not automatically qualify for a refund. Where significant service disruptions occur due to issues solely attributable to Blip, we may, at our sole discretion, offer service credits, subscription extensions, or partial refunds.

Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same service, please contact us within thirty (30) days of the transaction date.

To help us investigate your request, please provide the following information:

• Email address associated with your account
• Invoice Number or Invoice Date
• Transaction Date
• Transaction ID or Payment Reference (if available)
• Charged Amount
• The last four (4) digits of the payment card used
• A brief description of the issue

Our team will review the information provided and may request additional details if necessary to verify the claim.

Verified duplicate or erroneous charges will be refunded to the original payment method used for the transaction. Refunds, if approved, are typically processed within five (5) to ten (10) business days, depending on your payment provider and banking institution. Any delays caused by third-party payment processors or financial institutions are outside of our control.

Account Termination

If an account is suspended or terminated due to a violation of our Terms & Conditions, users will not be entitled to a refund.

Exceptional Circumstances

We understand that special situations may arise. Refund requests submitted due to exceptional circumstances will be reviewed on a case-by-case basis and may be approved at the sole discretion of Blip

Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider and financial institution involved.

Provisions for Payroll Services

• Data Integrity: The Customer carries full responsibility for ensuring that all payroll, compensation, attendance, and employee data entered into the Platform is legal, complete, and accurate.
• Calculation Liability:Blip HR generates payroll results based on Customer-provided data and is not liable for discrepancies, errors, or delays caused by information that is unauthorised, incomplete, or inaccurate.
• Verification Requirements:Before any employee payments or processing occur, the Customer must independently review and approve all salary figures, deductions, and related calculations.
• Legal Compliance:The Customer is exclusively responsible for adhering to all regional tax, labour, social insurance, and pension regulations relevant to their operations.
• The Customer is solely responsible for the accuracy, completeness, and legality of all employee, attendance, compensation, and payroll-related data submitted to the Platform.
• Payroll calculations are generated based on the information provided by the Customer. Blip HR shall not be responsible for any errors, omissions, inaccuracies, delays, or discrepancies resulting from inaccurate, incomplete, delayed, or unauthorised data submitted by the Customer.
• The Customer remains solely responsible for reviewing, validating, and approving all payroll information, calculations, deductions, and salary amounts before payroll processing or employee payment.
• The Customer is solely responsible for compliance with all applicable labour, employment, tax, social insurance, pension, payroll, and other statutory obligations and regulations in the jurisdictions in which it operates.
• Blip HR does not provide legal, tax, accounting, financial, or regulatory advice unless expressly agreed otherwise in writing.
• Payroll processing timelines may depend on the timely submission, review, approval, and confirmation of the required payroll information by the Customer.

Disclaimer:

Blip HR provides payroll calculation and payroll management tools solely for administrative and operational purposes. Blip HR does not processor, tax authority, or legal advisor.

The Customer remains solely responsible for the payment of employee salaries and benefits, the withholding and remittance of taxes, social insurance contributions, pension obligations, and compliance with all applicable employment, payroll, tax, and regulatory requirements.

Service Availability

While we strive to maintain uninterrupted service, we do not guarantee that the platform will always be available, secure, or error-free.

While we strive to ensure continuous availability of the platform, access may be interrupted from time to time due to maintenance, updates, technical issues, or events beyond our reasonable control, including third-party service providers.

Blip does not guarantee that the platform will be uninterrupted, timely, secure, or error-free at all times. Planned maintenance and emergency updates may result in temporary unavailability, which will not constitute a breach of these Terms.

Limitation of Liability

To the fullest extent permitted under applicable law, including the laws of the United Arab Emirates, Blip HR shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or in connection with the use of the platform or services

Indemnification

You agree to indemnify and hold harmless Blip HR from any claims, damages, liabilities, and expenses resulting from your misuse of the platform or violation of these Terms.

Termination

We reserve the right to suspend or terminate access to the platform at any time if these Terms are violated.

Modifications

We may update these Terms from time to time. Continued use of the platform following any changes constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

Contact Us

For questions regarding these Terms, please contact:

• Email: [email protected]